Returns & Refund Policy

We want you to be happy with your purchase from The Milk Pantry. If there is an issue with your order, please contact us at sales@milkpantry.com.au and we’ll be happy to help.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be unused, unopened and in the same condition in which you received it. It must also be in its original packaging where applicable, and proof of purchase is required.

Due to health, hygiene and food-safety requirements, we cannot accept change-of-mind returns on food or beverage products, opened consumables, personal-use or hygiene products, or other products that cannot safely be resold once opened.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be processed back to your original payment method. Please allow additional processing time for your bank, card provider or payment service.

If you believe an approved refund has not been received, please contact us at sales@milkpantry.com.au.

Sale Items

Sale and clearance items are not eligible for change-of-mind returns unless otherwise stated.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at sales@milkpantry.com.au as soon as possible with your order number and photos of the issue where applicable.

We will assess the issue and arrange an appropriate replacement, refund or other solution.

Website & Pricing Errors

We take care to ensure that our website pricing, product information, quantities, variants, bundles and promotions are accurate. However, occasional technical, administrative or human errors may occur.

If an incorrect price, quantity, variant, bundle, promotion or other product information is displayed, The Milk Pantry reserves the right to correct the error.

If an error affects an order that has already been placed, we will contact you as soon as possible to explain the issue and provide the available options. This may include cancelling the affected item or order and providing a full refund.

Promotions & Discount Codes

Promotions, discount codes, free gifts and special offers are subject to the conditions of the individual promotion and availability.

Unless otherwise stated, promotions and discount codes cannot be combined.

If items are cancelled or returned and the remaining order no longer qualifies for a promotion or free gift, the promotional benefit may be adjusted accordingly.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has entered processing or packing, we cannot guarantee that changes or cancellations can be made.

Shipping & Delivery Addresses

Please ensure your delivery address is complete and correct when placing your order.

The Milk Pantry cannot be responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer. If a parcel needs to be resent due to an address error, additional postage charges may apply.

If we have made an addressing or fulfilment error, we will arrange the appropriate correction at our cost.

Authority to Leave

If you provide authority for your parcel to be left without a signature, the carrier may leave your order in accordance with its delivery terms.

If you have concerns about a delivery, please contact us and we will assist with investigating the parcel with the carrier.

Missing or Undelivered Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at sales@milkpantry.com.au.

We will investigate the delivery with the carrier. If your parcel is confirmed as lost in transit, we will arrange an appropriate replacement, refund or store credit depending on the circumstances.

Returning an Item

Please contact us before returning an item so we can provide return instructions.

Returns should be sent to:

The Milk Pantry
PO Box 2373
Noosa Heads QLD 4567
Australia

Customers are responsible for return postage for change-of-mind returns. Original shipping charges are non-refundable.

We recommend using tracked postage when returning an item, as we cannot process your return until it has been received.