Shipping Policy

We know you’re excited to receive your Milk Pantry goodies, and we aim to get orders packed and on their way as quickly as possible.

Order Processing

Orders are generally packed and dispatched within 1–3 business days.

During sales, promotions, new product launches and other busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive tracking information by email where available.

Shipping Within Australia

Shipping costs are calculated and displayed at checkout based on your order and selected delivery method.

Delivery timeframes provided at checkout or by the carrier are estimates and may vary depending on your location, public holidays, peak periods and circumstances outside our control.

Express Shipping

Express shipping means your parcel will be sent using the selected express delivery service.

Please note that choosing Express Shipping does not mean your order will be packed ahead of other orders unless specifically stated. Our usual order processing times still apply.

Once dispatched, delivery timeframes are determined by the carrier.

Tracking

Where tracking is available, you will receive tracking details once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has been collected or lodged with the carrier.

Incorrect or Incomplete Addresses

Please double-check your delivery details before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to us due to an incorrect or incomplete address supplied at checkout, additional postage charges may apply before the order can be resent.

If you notice an error in your address before your order has been dispatched, please contact us at sales@milkpantry.com.au as soon as possible. We’ll do our best to update it before it leaves us.

Authority to Leave

If authority to leave is selected or provided, your parcel may be left in a safe location without a signature in accordance with the carrier’s delivery terms.

Please ensure the delivery location you provide is suitable for receiving your parcel.

Delayed or Missing Parcels

If your tracking has not updated, your parcel is significantly delayed, or you believe it may be missing, please contact us at sales@milkpantry.com.au.

We can investigate the delivery with the carrier and lodge an enquiry where required.

If a parcel is confirmed as lost in transit, we will work with you to arrange an appropriate solution.

Returned to Sender

If your parcel is returned to The Milk Pantry because it was unclaimed, refused, or the delivery details supplied were incorrect or incomplete, we will contact you once it is received back.

Additional postage charges may apply if you would like the order resent.

International Shipping

International shipping options and costs are displayed at checkout where available.

International customers are responsible for any customs duties, taxes, import charges or other fees imposed by the destination country.

International delivery times can vary significantly due to customs processing and local postal services.

Questions About Your Delivery?

Please contact us at sales@milkpantry.com.au with your order number and we’ll be happy to help.